If the mere mention of compliance training makes you cringe, I feel your pain. As an L&D specialist at a utilities company, I know how dry and dull this essential topic can be. Good news, any compliance training can be transformed to save time, budget and sanity.
“We managed to do 34 separate processes: write them, design them, and implement them within 5 weeks. The whole induction for our offshore team, that’s usually about 4 weeks, got down to 2, including all the compliance stuff. We saved over £100,000.”
Watch Jessica Myles discuss how Wave Utilities is using microlearning to achieve employee compliance training completion rates of 98%. Powered by MicrolearningCONF.
The journey to bite-sized compliance training with microlearning
We first discovered 7taps and the power of microlearning as we were transitioning our training online during the pandemic. After seeing the impact it had, we were hooked. 7taps made it incredibly quick and simple to break down complex topics into bite-sized lessons. Now, we use it across the organization to energize all types of training.
“We use 7taps for all of our compliance refreshers, and our teams are now requesting bespoke soft skills content using the AI or Transformer options - bespoke content in less than 5 minutes, catering to a specific goal!”
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How to implement microlearning for compliance training in 4 steps:
1. Condense courses to 15 minutes or less
Our old compliance courses used to mirror in-person training, often lasting an hour or more. They were text-heavy, boring, and failed to engage learners. To fix this, we condensed each course down to around 15 minutes. This allowed us to reduce onboarding time from 3-4 weeks to just 3 hours and 9 minutes total. Once the initial training is done, we now use 7taps to deliver even shorter 3-5 minute refreshers every 2 years.
2. Leverage microlearning for cost savings
The time savings alone from microlearning has been huge in terms of resource planning and travel expenses. But we've also seen massive cost reductions in other areas. For example, when tasked with training 20 offshore debt recovery specialists in just 5 weeks, microlearning allowed us to create and implement 34 process courses in that tight timeframe. This enabled us to cut their induction time in half and saved over £100,000.
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3. Boost employee and customer satisfaction
Microlearning has been a hit with our staff. We now dedicate the remaining 15 minutes of each 30-minute training block as free time for employees to learn soft skills, catch up on emails, or just take a breather. This has had an enormously positive impact on employee satisfaction and wellbeing. And happier employees means better customer interactions - our NPS has jumped from -76 to +8 since implementing microlearning!
“We integrate the content with our Absorb LMS and it's incredibly easy to do. We also use links and QR codes to improve engagement at events, so people can learn in style!”
4. Make tracking compliance easy and automatic
Before, tracking compliance completions was a nightmare of sign-in sheets and chasing down no-shows. Our LMS now automatically enrolls learners, sends reminders, and even loops in their manager if needed. Completion rates have soared from 48% to over 98%. The system does the nagging so I don't have to!
The impact of microlearning on our compliance training
The impact of microlearning on our compliance training has been transformational. Employees are more engaged, customers are more satisfied, and my own stress levels are way down. Best of all, our people are now eager to take on additional micro-courses to develop their skills.
Our main outcomes are:
- Condensing compliance training from weeks to just over 3 hours
- Moving compliance training online while achieving 98.2% completion rates
- Significant cost savings by implementing microlearning
- Boosting customer satisfaction scores and employee well-being
- Encouraging self-directed learning and curiosity among employees
Ready to energize your compliance training? Create engaging content in minutes with a free 7taps account.
💡More microlearning ideas
- Embed microlearning into longer training modules like Teva Pharmaceuticals does
- Promote and reinforce safe work practices
- Support change management at manufacturing sites
Provide accessible safety training solutions for deskless workers
