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December 5, 2024
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7taps Content Team
Inspired by the innovative approach of Jessica Myles, L&D Digital Learning Specialist at Wave Utilities.
As seasoned L&D professionals, we're constantly seeking innovative ways to enhance the effectiveness of compliance training. Microlearning is a powerful tool in our arsenal, offering the potential to transform potentially dry content into engaging, impactful learning experiences.
This article goes into advanced strategies for implementing microlearning in compliance training, with insights from Wave Utilities' successful implementation.
In this article:
Before we dive into implementation strategies, let's briefly consider the shifting landscape of compliance training. The traditional approach of lengthy, annual sessions is increasingly giving way to more frequent, bite-sized interventions. This shift isn't just about convenience; it's rooted in cognitive science and the principles of spaced repetition and retrieval practice.
"What used to take us 3 to 4 weeks to onboard people... Now we've got it down to 3 hours and 9 minutes. Huge amount of time saved." - Jessica Myles, Wave Utilities
Approach: Move beyond simple topic-based segmentation. Instead, map out the cognitive progression required for full compliance understanding.
Example: For HIPAA compliance in healthcare, create a series of interconnected microlessons:
Each lesson builds on the previous, creating a coherent learning journey.
🤓 Wave Utilities Insight: Jessica Myles reports that by condensing their compliance courses to around 15 minutes each, they significantly reduced onboarding time and improved engagement.
Approach: Rather than merely condensing existing materials, re-engineer your content from the ground up with a microlearning mindset.
Example: Transform a comprehensive utility safety policy into a series of five 2-minute lessons:
Each lesson focuses on practical application rather than policy recitation.
Approach: Utilize analytics to create personalized learning paths based on individual performance and role-specific compliance needs.
Example: Develop a "Healthcare Compliance Essentials" course with role-specific modules:
🚀 7taps Tip: Before creating your role-specific training modules, map out your key Learner Personas.
Approach: Move beyond simple knowledge checks. Integrate scenario-based micro-assessments throughout the learning journey.
Example: Create a "Utility Compliance Challenge" series:
Approach: Implement a scientifically-based spaced repetition schedule to combat the forgetting curve.
Example: Develop a reinforcement strategy for infection control in healthcare:
💡 Wave Utilities Success: Jessica Myles implemented a system where initial 15-minute training sessions are followed by 3-5 minute refreshers every two years, significantly reducing total training time.
Approach: Establish a data-driven process for ongoing content refinement.
Example: Leverage analytics and feedback features:
As experienced L&D professionals, we're aware that implementing new strategies often comes with hurdles. Here are some common challenges and solutions:
1. Stakeholder Buy-In: You can present data on improved knowledge retention and application gathered from pilot microlearning programs.
2. Content Complexity: Collaborate with subject matter experts to identify core principles that lend themselves to microlearning, while reserving more complex topics for blended learning approaches.
3. Technology Integration: Work closely with IT to ensure seamless integration of your microlearning platform with existing LMS and HRIS systems for comprehensive tracking and reporting.
4. Measuring Effectiveness: Go beyond completion rates. Develop key performance indicators that measure actual behavior change and compliance improvements.
✅ Wave Utilities Impact: "We're now finding that people are self-serving... People are now riveted, curious, and engaged with learning again, and are coming to us for more content." - Jessica Myles
Explore more resources on how to optimize your learning strategy.
Microlearning, when strategically implemented, offers a powerful way to elevate compliance training from a box-ticking exercise to a culture-shaping tool. By leveraging the capabilities of modern learning platforms, we can create learning experiences that not only meet regulatory requirements but also drive real behavioral change.
As you implement these strategies, remember that the goal isn't just to make compliance training shorter, but to make it more effective and impactful. Continue to experiment, gather data, and refine your approach. The future of compliance training is adaptive, engaging, and seamlessly integrated into the flow of work.
This article was inspired by the innovative microlearning approach implemented by Jessica Myles, L&D Digital Learning Specialist at Wave Utilities. Her team's success in transforming compliance training demonstrates the potential of these strategies in real-world applications. Check out more microlearning strategies at MicrolearningConf.com.
